MSD 101. Principles of Management and Supervision. 3 Credits.

Examines concepts and practical application of fundamental supervisory skills such as planning, staffing, communicating, leading, using technology, training, managing conflict, and problem solving, in addition to "quality improvement," safety, ethics, and effective performance reviews. Audit available.

MSD 105. Workplace Communication Skills. 3 Credits.

Examines how principles of interpersonal communication operate in a supervisory context within organizations. Includes communication processes, barriers and misconceptions, impact of cultural values and norms, influences of perception and judgment, nonverbal communication, listening effectively, identifying and controlling emotions, developing an effective communications climate, and effectively managing conflict. Audit available.

MSD 107. Organizations & People. 3 Credits.

Examines what people think, feel, and do in organizations. Includes motivation theory and practice and how an individual employee's personality and learning style affects productivity; how team dynamics affect and are affected by the individual employee; how the organization's structure and climate affects individual and team productivity and organizational change and development. Audit available.

MSD 110. Gender Conflict Resolution. 1 Credit.

This 10-hour workshop examines gender and multi-cultural communication. The material includes identifying and evaluating sources of conflict and developing strategies and skills to positively manage and resolve conflicts. Audit available.

MSD 113. Influence Without Authority. 1 Credit.

Examines the critical need for the use of influencing skills in a diverse, global workplace environment. Explores the appropriate use of power, authority and influence in building relationships. Includes influencing peers and those in authority, mutual exchange, lateral leadership, rules of reciprocation and strategies to create partnerships despite power differences. Audit available.

MSD 115. Improving Work Relations. 3 Credits.

Examines management techniques, methods and strategies for helping managers, aspiring managers and staff professionals develop their own unique managerial style. Includes improving individual effectiveness, developing interpersonal relationships, functions of working groups, multi-cultural relations, productivity and quality at the organizational level. Audit available.

MSD 116. Creative Thinking for Innovative Change. 1 Credit.

In today's-and tomorrow's- unpredictable and increasingly challenging world, we must make a fundamental choice: to be changed, inevitably, by the forces churning around us, or to be the change-leader through innovative actions. Learn how to jump-start your own creative, innovative thinking. Audit available.

MSD 117. Customer Relations. 3 Credits.

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.

MSD 119A. Intercultural Communication. 1 Credit.

Identifies sources of common cultural misunderstandings. Helps solve basic interpersonal challenges through discussion, video, and practice. Gives resources to improve relationships. Audit available.

MSD 121. Leadership Skill Development. 3 Credits.

Examines principles and practices of effective leadership. Explores strategies for developing organizational visions, communicating with clear meaning, developing trust through collaboration, creating the learning organization, and sharing leadership through empowerment. Audit available.

MSD 122. Motivation Without Manipulation. 1 Credit.

This 10-hour workshop will focus on setting a climate for intrinsic motivation. Topics include organizational theories and their impact, ranking needs in the workplace, delegation obstacles to motivation, recognition systems and emotional intelligence. Audit available.

MSD 122A. Strength Based Leadership. 1 Credit.

Examines personal strengths and explores how a strengths focus may be applied to leadership roles both personally and professionally. Enhances understanding of personal strengths and how these ideas can be used in leadership to develop and make the most of the strengths of others. Audit available.

MSD 123. Job Search Strategies. 1 Credit.

This 10-hour workshop explores strategies for finding the "right" job. Includes self-discovery, goal-setting, prospecting, networking, resume-writing, interviewing, career-planning, and self-marketing skills. Audit available.

MSD 123A. Innovation and New Products. 1 Credit.

Examines the impact of change, innovation, and technology on an organization's ability to thrive and be competitive. Explores innovation which involves the actions and activities of people directed at changing their organizations and their business environments. Introduces how to create a comprehensive business proposal for innovation, which addresses either strategic or tactical objectives of the organization. Audit available.

MSD 128. Crisis Intervention: Handling the Difficult Person. 1 Credit.

This workshop will discuss the phases of situation crisis intervention. Topics include techniques for approaching and handling the difficult person, the potentially dangerous person, and the potentially volatile situation. Audit available.

MSD 130. Creative Problem Solving. 3 Credits.

Covers creative problem solving and thinking, steps in the creative problem-solving process, right and left brain thinking, ambiguity and imagination, overcoming barriers to creative thinking, synthesis, and applying creative problem-solving to the organization. Audit available.

MSD 134. Leading Changes at Work. 1 Credit.

Examines how to recognize resistance to change and strategies to help employees overcome fears that may transpire due to these changes. Includes exploring how to facilitate new ways of thinking and implementing a win-win approach in managing changes within the organization. Audit available.

MSD 138A. Male/Female Communication Differences. 1 Credit.

Examines perception of male and female stereotypes as they affect building rapport in work relationships. Includes ways to modify personal belief systems to incorporate appreciation and respect, and increasing sensitivity to create better work relationships. Audit available.

MSD 138B. Better Habits, Better Results. 1 Credit.

Examines a comprehensive approach for increasing personal and professional effectiveness in the workplace. Explores strategies for principle-based habits in making decisions, managing priorities, seeking to understand, collaborating, applying self-care and building resilient relationships. Audit available.

MSD 141A. The Time-Stress-Communication Triangle. 1 Credit.

This 10-hour workshop focuses on the stress control, time management, and interpersonal communication triangle. While learning to function effectively under pressure, participants will learn how to maintain good relationships, conquer interruptions, manage meetings, and build self-esteem. Audit available.

MSD 142B. Thriving in Transition. 1 Credit.

This 10-hour workshop discusses how to thrive in the midst of the constant change. Topics include understanding the sources of change, proposing change, addressing resistance to change, and successfully implementing change. Audit available.

MSD 148. Asserting Yourself in the Workplace. 1 Credit.

This workshop looks at three typical types of human behavior and focus on assertiveness. Particular attention given to creating appropriate situations for assertive behavior to occur and opportunities for skill practice also provided. Audit available.

MSD 150. Listening Skills. 1 Credit.

Acquire an understanding of the techniques of active listening and communication skills. Communication techniques such as the perception check, interpretive listening, paraphrasing and questioning will be presented, and opportunity to practice these skills included. Audit available.

MSD 151. Working with Difficult People. 1 Credit.

Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit available.

MSD 157. Constructive Conflict Skills. 1 Credit.

Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.

MSD 159. Stress Control. 1 Credit.

This 10-hour workshop focuses on understanding your own signs of stress. Includes techniques for preventing stress, identifications of personality factors and interpersonal factors related to stress, and job burnout. Audit available.

MSD 160A. Communication Styles. 1 Credit.

Concentrates on understanding various communication styles including differences in perspectives, styles, beliefs and feelings. Discussion includes building relationships at home, work and in communities with a wide range of people. Audit available.

MSD 162. The Art of Anger Management. 1 Credit.

Explores how various anger styles impact interpersonal work relationships and examines methods and techniques for gaining control of anger by implementing constructive anger management strategies. Audit available.

MSD 174. Time Management. 1 Credit.

Examines various techniques to evaluate employee time usage increasing efficiency and productivity in the workplace. Explores skills to strengthen organizations by managing resources and time schedules in meeting goals and objectives. Includes awareness of how time is used, understanding productivity, developing a time management system, protecting individual time and specific management recommendations. Audit available.

MSD 174B. Leadership & Effective Decision Making. 1 Credit.

Covers historic examples, characteristics and styles of leadership. Participants will explore leadership activities in public and private organizations; investigate opportunities to exercise personal leadership skills, contribute to group leadership situations and discuss the impact of moral and ethical factors in decision making. Audit available.

MSD 175B. Direct Communication in the Workplace. 1 Credit.

This 10-hour workshop focuses on various communication situations (both verbal and written) in the workplace. Topics include putting oneself in the receiver's shoes, understanding what the listener's hear, adapting messages to enhance the receiver's understanding, and focusing on the results the sender wants to achieve. Audit available.

MSD 176. Nonverbal Communication. 1 Credit.

This 10-hour workshop discusses the impact non-verbal communication has on understanding the message. Topics include body language, eye contact, attire, and manner of presentation and cultural differences. Audit available.

MSD 176A. Interpersonal Communication. 1 Credit.

This 10-hour workshop explores a practical approach to understanding interpersonal communication. Topics include techniques for active listening, methods for conflict resolution, and learning techniques for becoming "other person" focused. Audit available.

MSD 177. Team Building. 1 Credit.

Examines the importance of quality teams in the workplace and the dynamics of the team building process. Explores various roles team members play in supporting a high performance work team and the value teams have on organizational effectiveness and productivity in a global economy. Includes creative team problem solving and decision making, team building tools, strategies and techniques, effective goal setting and meeting planning. Audit available.

MSD 177B. Coaching Great Performance. 1 Credit.

Centers on how to effectively work with people in a helping relationship. Introduction to coaching and gaining hands-on experience being and working with a client. Coaching helps clients examine the way they do things as well as what they do. Build your coaching skills by focusing on five key principles of coaching: coaching listening, powerful inquiry, creating choice, balance and fulfillment. Audit available.

MSD 179B. Avoid Burnout: Build Resilience. 1 Credit.

Explores symptoms of the five distinct and sequential stages of burnout; the three major areas of negative stress; the relationship between stress and burnout; the five distinct and interrelated characteristics of personal resilience; and the application of coping skills, antidotes and resilience to avoid burnout. Audit available.

MSD 179C. Goal Setting and Productivity. 1 Credit.

This 10-hour workshop focuses on steps for setting goals and successfully completing them. Includes the SMART goal approach, the benefits of setting goals, identifying and overcoming obstacles, and creating achievable, small steps. Audit available.

MSD 187. Humor in the Workplace. 1 Credit.

Concentrates on the rediscovery of laughter and humor through situational humor to re-build human connection, improve individual health, kindle creativity, and establish perspective in a work world confused by strategies such as downsizing, reengineering, outsourcing, etc. Participants should be forewarned that sporadic laughter is entirely possible. Audit available.

MSD 188B. Self Management for Success. 1 Credit.

We can't manage others effectively until we learn to manage ourselves. This course helps you identify your roadblocks to success--including the "too much to do, too little time" syndrome, excessive stress, unclear goals, and unproductive work patterns--and provides strategies to change these habits. You will gain a new sense of enthusiasm as you redirect your energy and take a new approach to your work. Audit available.

MSD 192A. Project Management. 1 Credit.

Provides both the tools and behavioral skills necessary to manage any project successfully. All steps of the project cycle are modeled with opportunities for participants to practice each step. Participants will learn to increase productivity, present a project activity plan using professional tools and develop project team building skills. Audit available.

MSD 193. Self Esteem the Key to Success. 1 Credit.

This 10-hour workshop focuses on the cornerstone of behavior: self-esteem. Topics include learning how self-esteem affects our relationships, our ability to solve problems and set goals, our work performance, and our health. Emphasizes understanding the importance of maintaining a healthy self-esteem when handling conflict and many major dilemmas common to modern life. Audit available.

MSD 193A. Leadership Skill Development. 1 Credit.

Leadership is an essential part of running a quality organization. Learn about the various facets that define leadership today. Audit available.

MSD 194. Effective Presentation Skills Using PowerPoint. 2 Credits.

Focuses on the delivery of effective Microsoft PowerPoint presentations in a professional setting. Covers analyzing various forms of PowerPoint delivery, developing ideas, understanding advanced features of Microsoft PowerPoint, producing multimedia slideshows, handling participant questions, and overcoming objections. Audit available.

MSD 200. Organizations and Social Responsibility. 3 Credits.

Explores the changing relationships and responsibilities between organizations and their various stakeholders. Includes social and ethical issues of the community in which the company exists, employee rights and diversity, global corporate citizenship, role of government oversight of business, environmental issues, and consumer protection. Audit available.

MSD 203. Emotional Intelligence in Work. 3 Credits.

Examines models, concepts and core competencies of emotional intelligence. Explores various skills to enhance emotional well-being and to build productive professional relationships in a diverse organizational climate. Includes developing strategies for managing others with various emotional competency levels. Audit available.

MSD 206. The Troubled Employee. 3 Credits.

Reviews the factors contributing to the development of the troubled employee. Includes identifying potential troubled employee work habits and attitudes (e.g. absenteeism, tardiness, sudden personality change), Employee Assistance Programs and possible community assistance agencies. Audit available.

MSD 222. Human Resource Management: Personnel. 3 Credits.

Examines the basic responsibilities and concepts for managing the Human Resources function in an organization, such as: Integrating HR into the overall organization's objectives, basic HR laws, job analysis and planning, and recruitment and selection practices. Audit available.

MSD 223. Human Resource Management: Performance and Compensation. 3 Credits.

Covers performance appraisal, indirect compensation programs, improving productivity and quality of work life, employee rights and collective bargaining. Audit available.

MSD 224. Fundamentals of Supply Chain Management. 4 Credits.

Examines fundamentals of supply chain management and its role in the overall business operations strategy. Explores the business processes and activities of the supply chain, including sourcing, procurement, inventory management and logistics engineering. Audit available.

MSD 225. Global Logistics & Distribution. 4 Credits.

Examines practices for designing a logistical process, including coordinating the flow of goods, services, and information among worldwide members of a supply chain. Includes a comprehensive overview of transportation regulations, risk management, cost analysis, preparation of proper transportation and customs documentation, and distribution management. Audit available.

MSD 226. Inventory & Material Management. 4 Credits.

Introduces concepts of inventory and material management to perform inventory calculations. Examines inventory and operational issues to minimize risks in order to maintain or increase competitive advantage in the marketplace. Covers topics of process management, forecasting, inventory management, storage, and lean inventory concepts. Audit available.

MSD 227. Global Sourcing & Product Development. 3 Credits.

Examines global sourcing strategies in supply chain management with a global context. Includes contract administration, cost analysis, product development and supplier selections. Explores strategic sourcing concepts and principles in product/commodity sourcing as pursued by leading edge firms. Audit available.

MSD 228. Production Planning. 3 Credits.

Examines implementation and management of production planning systems, including master production scheduling, material requirements planning, capacity and inventory planning and production activity control. Explores contemporary approaches such as: Just-In-Time, Kanban System, vendor management inventory, and the relationship of enterprise-level planning and control systems to the overall materials flow. Audit available.

MSD 279. Project Management - Intro. 4 Credits.

Examines essential strategies and methods for managing projects. Applies concepts to creating model projects using a step-by-step methodology, building project charters, and developing overall project plans. Explores incorporating projects into strategic growth objectives, using project management tools, and demonstrating project presentation skills. This course is the foundation course of the Project Management series that includes CAS 220, CIS 245, and BA 255. Project Management is a broad term that can include many areas of a business. Audit available.

MSD 279A. Workplace Quality Improvement. 3 Credits.

Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available.

MSD 280A. Coop.Ed.: Management and Supervisory Development. 3 Credits.

Designed to permit a student in concert with an organization to combine new on-the-job supervisory work experience with concepts and skills learned in supervisory classes and in the process become a greater asset to the organization. Department permission required. Audit available.

MSD 280B. Coop. Ed.: Management and Supervisory Development- Seminar. 1 Credit.

Designed as a one credit hour seminar in which the student will learn how to prepare and deliver a work-related plan. Skills learned will be directly related to these activities. Includes a visit by the instructor to the work site and a discussion of the project with the student's supervisor as well as the student. Audit available.