Management/Supervisory Development

2017-18 Edition

Southeast Campus
Student Commons Building, (SCOM) 214
971-722-6146 or
971-722-6147

pcc.edu/programs/management-training
pcc.edu/career/pathways

Career and Program Description

The Management/Supervisory Development Department offers a comprehensive program designed for students and professionals to increase their supervisory skills. Interacting with instructors who are currently managers or consultants, participants develop cutting-edge professional skills that prepare them for job acquisition, retention, and advancement in managerial and supervisory careers. Graduates are prepared to perform functions such as self-management, goal setting, time management, giving presentations, conflict resolution, leading and motivating teams, customer service, budgeting, continuous improvement, and project management.

AAS Degree graduates transfer to Marylhurst University, Oregon Institute of Technology, George Fox College, and Warner Pacific College, among others. For more information about transfer programs, contact the four-year universities as early as possible to ensure a smooth transition.

Management/Supervisory Development courses are offered in a variety of formats, which include distance learning, evening classes on campus, half-day classes of Fridays, and half-day and full-day Saturday classes. The entire degree can be completed online. Consult a program advisor regarding PCC credit for on-the-job projects (Co-op Ed), or formal training at non-accredited institutions.

Degrees and Certificates Offered

Associate of Applied Science Degree

Management/Supervisory Development

One-Year Certificate

Management/Supervisory Development

Less than One-Year: Career Pathway Certificates

Client Services Professional
Client Services Manager

Admission Prerequisites

Academic Prerequisites

  • None

Other Prerequisites

  • None

Program Requirements

Academic Requirements

  • Degree seeking students must complete with a grade of "C" or "P" or better MTH 58, MTH 63 or MTH 65, or higher or equivalent placement test score.

Other Requirements

  • None

Management/Supervisory Development AAS Degree

Minimum 90 credits. Students must also meet Associate Degree Comprehensive Requirements and Associate of Applied Science Requirements. Students must complete a total of sixteen credits of General Education. Some courses specified within the program may be used as General Education.  In addition to required courses in the program of study, students must satisfy MTH 58/65 competency. Students should consult with program advisors for course planning.

Management/Supervisory Degree Courses

BA 211Principles of Accounting I3
or BA 111 Introduction to Accounting
BA 226Business Law I4
CIS 120 *Computer Concepts I4
or BA 131 Introduction to Business Technology
MSD 101Principles of Management and Supervision3
MSD 105Workplace Communication Skills3
MSD 107Organizations & People3
MSD 111Workplace Correspondence3
MSD 115Improving Work Relations3
MSD 117Customer Relations3
MSD 121Leadership Skill Development3
MSD 200Organizations and Social Responsibility3
MSD 206The Troubled Employee3
MSD 216Budgeting for Managers3
MSD 222Human Resource Management: Personnel3
MSD 223Human Resource Management: Performance and Compensation3
MSD 279Project Management - Intro4
MSD 279AWorkplace Quality Improvement3
WR 121English Composition4
MSD Program/Workshop Electives9
MSD Support Electives11
Remaining General Education12
Total Credits90
*

Could be used as General Education


Management/Supervisory Support Electives

CG 140ACareer and Life Planning3
CG 140BCareer and Life Planning2
CG 140CCareer and Life Planning1
CG 191Exploring Identity and Diversity for College Success4
Any BA, EC, HE, PE and any CTE courses not found within the course of study for the degree. 1
1

A maximum of 3 PE credits can be applied to this degree


Management/Supervisory Program/Workshop Electives

BA 150Intro to Entrepreneurship4
CAS 220Project Management - Beginning MS Project3
MSD 110Gender Conflict Resolution1
MSD 113Influence Without Authority1
MSD 116Creative Thinking for Innovative Change1
MSD 119AIntercultural Communication1
MSD 122Motivation Without Manipulation1
MSD 122AStrength Based Leadership1
MSD 123Job Search Strategies1
MSD 123AInnovation and New Products1
MSD 128Crisis Intervention: Handling the Difficult Person1
MSD 130Creative Problem Solving3
MSD 134Who Moved My Cheese1
MSD 138AMale/Female Communication Differences1
MSD 138BExploring the 7 Habits of Highly Effective People1
MSD 141AThe Time-Stress-Communication Triangle1
MSD 142BThriving in Transition1
MSD 148Asserting Yourself in the Workplace1
MSD 150Listening Skills1
MSD 151Working with Difficult People1
MSD 157Conflict Management1
MSD 159Stress Control1
MSD 160ACommunication Styles1
MSD 161Customer Relations1
MSD 162Coping with Angry Feelings and Angry People1
MSD 174Time Management1
MSD 174BLeadership & Effective Decision Making1
MSD 175BDirect Communication in the Workplace1
MSD 176Nonverbal Communication1
MSD 176AInterpersonal Communication1
MSD 177Team Building1
MSD 177BCoaching Great Performance1
MSD 179BAvoid Burnout: Build Resilience1
MSD 180AGoal Setting and Productivity1
MSD 187Humor in the Workplace1
MSD 188BSelf Management for Success1
MSD 192AProject Management1
MSD 193Self Esteem the Key to Success1
MSD 193ALeadership Skill Development1
MSD 194Effective Presentation Skills1
MSD 202Training the Employee3
MSD 203Emotional Intelligence in Work3
MSD 279AWorkplace Quality Improvement3
MSD 280ACoop.Ed.: Management and Supervisory Development3
MSD 280BCoop. Ed.: Management and Supervisory Development- Seminar1
MSD 298Trends in Management and Supervision6

A maximum of 9 1-credit workshops/courses may be used toward a program award, certificate or degree.

One-Year Certificate

Management/Supervisory Development

Less than One-Year: Career Pathway Certificates

Client Services Professional
Client Services Management

Management/Supervisory Development One-Year Certificate

Minimum 45 credits. Students must meet all certificate requirements.

Management/Supervisory Certificate Courses

BA 211Principles of Accounting I3
or BA 111 Introduction to Accounting
CIS 120Computer Concepts I4
or BA 131 Introduction to Business Technology
MSD 101Principles of Management and Supervision3
MSD 105 §Workplace Communication Skills3
MSD 107Organizations & People3
MSD 111 §Workplace Correspondence3
MSD 115 §Improving Work Relations3
MSD 200Organizations and Social Responsibility3
MSD 206The Troubled Employee3
MSD 216 §Budgeting for Managers3
MSD 222Human Resource Management: Personnel3
WR 121English Composition4
MSD Program/Workshop Electives7
Total Credits45
§

Course cannot be substituted with another course


Management/Supervisory Program/Workshop Electives

BA 150Intro to Entrepreneurship4
CAS 220Project Management - Beginning MS Project3
MSD 110Gender Conflict Resolution1
MSD 113Influence Without Authority1
MSD 116Creative Thinking for Innovative Change1
MSD 119AIntercultural Communication1
MSD 122Motivation Without Manipulation1
MSD 122AStrength Based Leadership1
MSD 123Job Search Strategies1
MSD 123AInnovation and New Products1
MSD 128Crisis Intervention: Handling the Difficult Person1
MSD 130Creative Problem Solving3
MSD 134Who Moved My Cheese1
MSD 138AMale/Female Communication Differences1
MSD 138BExploring the 7 Habits of Highly Effective People1
MSD 141AThe Time-Stress-Communication Triangle1
MSD 142BThriving in Transition1
MSD 148Asserting Yourself in the Workplace1
MSD 150Listening Skills1
MSD 151Working with Difficult People1
MSD 157Conflict Management1
MSD 159Stress Control1
MSD 160ACommunication Styles1
MSD 161Customer Relations1
MSD 162Coping with Angry Feelings and Angry People1
MSD 174Time Management1
MSD 174BLeadership & Effective Decision Making1
MSD 175BDirect Communication in the Workplace1
MSD 176Nonverbal Communication1
MSD 176AInterpersonal Communication1
MSD 177Team Building1
MSD 177BCoaching Great Performance1
MSD 179BAvoid Burnout: Build Resilience1
MSD 180AGoal Setting and Productivity1
MSD 187Humor in the Workplace1
MSD 188BSelf Management for Success1
MSD 192AProject Management1
MSD 193Self Esteem the Key to Success1
MSD 193ALeadership Skill Development1
MSD 194Effective Presentation Skills1
MSD 202Training the Employee3
MSD 203Emotional Intelligence in Work3
MSD 279AWorkplace Quality Improvement3
MSD 280ACoop.Ed.: Management and Supervisory Development3
MSD 280BCoop. Ed.: Management and Supervisory Development- Seminar1
MSD 298Trends in Management and Supervision6

A maximum of 9 1-credit workshops/courses may be used toward a program award, certificate or degree.

A maximum of 9 1-credit workshops/courses may be used toward a program award, certificate or degree.

Client Services Professional Career Pathway Certificate

Minimum 16 credits. Students must meet all certificate requirements. The Customer Service Professional Certificate is a Career Pathway.

Client Services Professional Certificate Courses

CIS 120Computer Concepts I4
or BA 131 Introduction to Business Technology
MSD 105Workplace Communication Skills3
MSD 107Organizations & People3
MSD 113Influence Without Authority1
MSD 117Customer Relations3
MSD 151Working with Difficult People1
MSD 174Time Management1
Total Credits16


Client Service Management Career Pathway Certificate

Minimum 28 Credits. Students must meet all certificate requirements. The Customer Service Management Certificate is a Career Pathway. It Includes 16 credits of Customer Service Professional Certificate courses.

Client Services Management Certificate Courses

CIS 120Computer Concepts I4
or BA 131 Introduction to Business Technology
MSD 101Principles of Management and Supervision3
MSD 105Workplace Communication Skills3
MSD 107Organizations & People3
MSD 113Influence Without Authority1
MSD 115Improving Work Relations3
MSD 116Creative Thinking for Innovative Change1
MSD 117Customer Relations3
MSD 121Leadership Skill Development3
MSD 151Working with Difficult People1
MSD 157Conflict Management1
MSD 174Time Management1
MSD 177Team Building1
Total Credits28

Program Awards

Management/Supervisory Development

Minimum of 18 credits of management/supervisory development courses are required: 

MSD 101Principles of Management and Supervision3
MSD 105Workplace Communication Skills3
MSD 111Workplace Correspondence3
MSD 206The Troubled Employee3
MSD 200Organizations and Social Responsibility3
Choose 3 credits from the following:3
Intercultural Communication
Job Search Strategies
Communication Styles
Leadership & Effective Decision Making
Self Management for Success
Effective Presentation Skills
Total Credits18

Change/Innovation Management

Minimum of 18 credits to include:

MSD 101Principles of Management and Supervision3
MSD 121Leadership Skill Development3
MSD 130Creative Problem Solving3
MSD 203Emotional Intelligence in Work3
MSD 279AWorkplace Quality Improvement3
Choose 3 credits from the following:3
Creative Thinking for Innovative Change
Motivation Without Manipulation
Who Moved My Cheese
Thriving in Transition
Avoid Burnout: Build Resilience
Humor in the Workplace
Total Credits18

Conflict Management

Minimum of 18 credits to include:

MSD 105Workplace Communication Skills3
MSD 115Improving Work Relations3
MSD 130Creative Problem Solving3
MSD 203Emotional Intelligence in Work3
MSD 206The Troubled Employee3
Choose 3 credits from the following:3
Gender Conflict Resolution
The Time-Stress-Communication Triangle
Listening Skills
Working with Difficult People
Conflict Management
Coping with Angry Feelings and Angry People
Total Credits18

Leadership

Minimum of 18 credits to include:

MSD 101Principles of Management and Supervision3
MSD 105Workplace Communication Skills3
MSD 107Organizations & People3
MSD 121Leadership Skill Development3
MSD 203Emotional Intelligence in Work3
Choose 3 credits from the following:3
Exploring the 7 Habits of Highly Effective People
Nonverbal Communication
Team Building
Coaching Great Performance
Goal Setting and Productivity
Leadership Skill Development
Total Credits18

Project Management

Minimum of 18 credits are required:

CAS 220Project Management - Beginning MS Project3
MSD 105Workplace Communication Skills3
MSD 123AInnovation and New Products1
MSD 279Project Management - Intro4
MSD 279AWorkplace Quality Improvement3
Choose 4 credits from the following:4
Project Management - Business Environments
Project Management - Information Systems
Leadership Skill Development
Creative Thinking for Innovative Change
Time Management
Team Building
Total Credits18

Human Resource Management

Minimum of 18 credits to include:

MSD 105Workplace Communication Skills3
MSD 206The Troubled Employee3
MSD 115Improving Work Relations3
MSD 222Human Resource Management: Personnel3
MSD 223Human Resource Management: Performance and Compensation3
Choose 3 credits from the following:3
Intercultural Communication
Asserting Yourself in the Workplace
Stress Control
Communication Styles
Coaching Great Performance
Self Esteem the Key to Success
Total Credits18

MSD 101. Principles of Management and Supervision. 3 Credits.

Examines concepts and practical application of fundamental supervisory skills such as planning, staffing, communicating, leading, using technology, training, managing conflict, and problem solving, in addition to "quality improvement," safety, ethics, and effective performance reviews. Audit available.

MSD 105. Workplace Communication Skills. 3 Credits.

Examines how principles of interpersonal communication operate in a supervisory context within organizations. Includes communication processes, barriers and misconceptions, impact of cultural values and norms, influences of perception and judgment, nonverbal communication, listening effectively, identifying and controlling emotions, developing an effective communications climate, and effectively managing conflict. Audit available.

MSD 107. Organizations & People. 3 Credits.

Examines what people think, feel, and do in organizations. Includes motivation theory and practice and how an individual employee's personality and learning style affects productivity; how team dynamics affect and are affected by the individual employee; how the organization's structure and climate affects individual and team productivity and organizational change and development. Audit available.

MSD 110. Gender Conflict Resolution. 1 Credit.

This 10-hour workshop examines gender and multi-cultural communication. The material includes identifying and evaluating sources of conflict and developing strategies and skills to positively manage and resolve conflicts. Audit available.

MSD 111. Workplace Correspondence. 3 Credits.

Examines various skills used to enhance workplace correspondence in a diverse work environment. Includes formatting letters, resumes, applications, emails, and reports. Addresses issues such as the influence of social media, and the impact of a global work environment. Audit available.

MSD 113. Influence Without Authority. 1 Credit.

Examines the critical need for the use of influencing skills in a diverse, global workplace environment. Explores the appropriate use of power, authority and influence in building relationships. Includes influencing peers and those in authority, mutual exchange, lateral leadership, rules of reciprocation and strategies to create partnerships despite power differences. Audit available.

MSD 115. Improving Work Relations. 3 Credits.

Examines management techniques, methods and strategies for helping managers, aspiring managers and staff professionals develop their own unique managerial style. Includes improving individual effectiveness, developing interpersonal relationships, functions of working groups, multi-cultural relations, productivity and quality at the organizational level. Audit available.

MSD 116. Creative Thinking for Innovative Change. 1 Credit.

In today's-and tomorrow's- unpredictable and increasingly challenging world, we must make a fundamental choice: to be changed, inevitably, by the forces churning around us, or to be the change-leader through innovative actions. Learn how to jump-start your own creative, innovative thinking. Audit available.

MSD 117. Customer Relations. 3 Credits.

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.

MSD 119A. Intercultural Communication. 1 Credit.

Identifies sources of common cultural misunderstandings. Helps solve basic interpersonal challenges through discussion, video, and practice. Gives resources to improve relationships. Audit available.

MSD 121. Leadership Skill Development. 3 Credits.

Examines principles and practices of effective leadership. Explores strategies for developing organizational visions, communicating with clear meaning, developing trust through collaboration, creating the learning organization, and sharing leadership through empowerment. Audit available.

MSD 122. Motivation Without Manipulation. 1 Credit.

This 10-hour workshop will focus on setting a climate for intrinsic motivation. Topics include organizational theories and their impact, ranking needs in the workplace, delegation obstacles to motivation, recognition systems and emotional intelligence. Audit available.

MSD 122A. Strength Based Leadership. 1 Credit.

Examines personal strengths and explores how a strengths focus may be applied to leadership roles both personally and professionally. Enhances understanding of personal strengths and how these ideas can be used in leadership to develop and make the most of the strengths of others. Audit available.

MSD 123. Job Search Strategies. 1 Credit.

This 10-hour workshop explores strategies for finding the "right" job. Includes self-discovery, goal-setting, prospecting, networking, resume-writing, interviewing, career-planning, and self-marketing skills. Audit available.

MSD 123A. Innovation and New Products. 1 Credit.

Examines the impact of change, innovation, and technology on an organization's ability to thrive and be competitive. Explores innovation which involves the actions and activities of people directed at changing their organizations and their business environments. Introduces how to create a comprehensive business proposal for innovation, which addresses either strategic or tactical objectives of the organization. Audit available.

MSD 128. Crisis Intervention: Handling the Difficult Person. 1 Credit.

This workshop will discuss the phases of situation crisis intervention. Topics include techniques for approaching and handling the difficult person, the potentially dangerous person, and the potentially volatile situation. Audit available.

MSD 130. Creative Problem Solving. 3 Credits.

Covers creative problem solving and thinking, steps in the creative problem-solving process, right and left brain thinking, ambiguity and imagination, overcoming barriers to creative thinking, synthesis, and applying creative problem-solving to the organization. Audit available.

MSD 134. Who Moved My Cheese. 1 Credit.

Change is constant, it's all around us and it's inevitable. This class on transition and change is based on the #1 best seller business book by Spencer Johnson, M.D. called Who Moved My Cheese. This course is fun learning and it positively equips people to better understand and grow from change. Audit available.

MSD 138A. Male/Female Communication Differences. 1 Credit.

Examines perception of male and female stereotypes as they affect building rapport in work relationships. Includes ways to modify personal belief systems to incorporate appreciation and respect, and increasing sensitivity to create better work relationships. Audit available.

MSD 138B. Exploring the 7 Habits of Highly Effective People. 1 Credit.

Examines a comprehensive approach for increasing personal and professional effectiveness in leadership roles. Explores time tested strategies for principle based decision making, managing priorities, and building resilient relationships.

MSD 141A. The Time-Stress-Communication Triangle. 1 Credit.

This 10-hour workshop focuses on the stress control, time management, and interpersonal communication triangle. While learning to function effectively under pressure, participants will learn how to maintain good relationships, conquer interruptions, manage meetings, and build self-esteem. Audit available.

MSD 142B. Thriving in Transition. 1 Credit.

This 10-hour workshop discusses how to thrive in the midst of the constant change. Topics include understanding the sources of change, proposing change, addressing resistance to change, and successfully implementing change. Audit available.

MSD 148. Asserting Yourself in the Workplace. 1 Credit.

This workshop looks at three typical types of human behavior and focus on assertiveness. Particular attention given to creating appropriate situations for assertive behavior to occur and opportunities for skill practice also provided. Audit available.

MSD 150. Listening Skills. 1 Credit.

Acquire an understanding of the techniques of active listening and communication skills. Communication techniques such as the perception check, interpretive listening, paraphrasing and questioning will be presented, and opportunity to practice these skills included. Audit available.

MSD 151. Working with Difficult People. 1 Credit.

Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit available.

MSD 157. Conflict Management. 1 Credit.

Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.

MSD 159. Stress Control. 1 Credit.

This 10-hour workshop focuses on understanding your own signs of stress. Includes techniques for preventing stress, identifications of personality factors and interpersonal factors related to stress, and job burnout. Audit available.

MSD 160A. Communication Styles. 1 Credit.

Concentrates on understanding various communication styles including differences in perspectives, styles, beliefs and feelings. Discussion includes building relationships at home, work and in communities with a wide range of people. Audit available.

MSD 161. Customer Relations. 1 Credit.

This 10-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills. Audit available.

MSD 162. Coping with Angry Feelings and Angry People. 1 Credit.

This 10-hour workshop focuses on how to cope more effectively and constructively with angry feelings. Also includes understanding the impact anger has on ourselves and others; learning how to gain control over our reaction to anger-provoking situations; and converting angry feelings into positive action. Audit available.

MSD 174. Time Management. 1 Credit.

Examines various techniques to evaluate employee time usage increasing efficiency and productivity in the workplace. Explores skills to strengthen organizations by managing resources and time schedules in meeting goals and objectives. Includes awareness of how time is used, understanding productivity, developing a time management system, protecting individual time and specific management recommendations. Audit available.

MSD 174B. Leadership & Effective Decision Making. 1 Credit.

Covers historic examples, characteristics and styles of leadership. Participants will explore leadership activities in public and private organizations; investigate opportunities to exercise personal leadership skills, contribute to group leadership situations and discuss the impact of moral and ethical factors in decision making. Audit available.

MSD 175B. Direct Communication in the Workplace. 1 Credit.

This 10-hour workshop focuses on various communication situations (both verbal and written) in the workplace. Topics include putting oneself in the receiver's shoes, understanding what the listener's hear, adapting messages to enhance the receiver's understanding, and focusing on the results the sender wants to achieve. Audit available.

MSD 176. Nonverbal Communication. 1 Credit.

This 10-hour workshop discusses the impact non-verbal communication has on understanding the message. Topics include body language, eye contact, attire, and manner of presentation and cultural differences. Audit available.

MSD 176A. Interpersonal Communication. 1 Credit.

This 10-hour workshop explores a practical approach to understanding interpersonal communication. Topics include techniques for active listening, methods for conflict resolution, and learning techniques for becoming "other person" focused. Audit available.

MSD 177. Team Building. 1 Credit.

Examines the importance of quality teams in the workplace and the dynamics of the team building process. Explores various roles team members play in supporting a high performance work team and the value teams have on organizational effectiveness and productivity in a global economy. Includes creative team problem solving and decision making, team building tools, strategies and techniques, effective goal setting and meeting planning. Audit available.

MSD 177B. Coaching Great Performance. 1 Credit.

Centers on how to effectively work with people in a helping relationship. Introduction to coaching and gaining hands-on experience being and working with a client. Coaching helps clients examine the way they do things as well as what they do. Build your coaching skills by focusing on five key principles of coaching: coaching listening, powerful inquiry, creating choice, balance and fulfillment. Audit available.

MSD 179B. Avoid Burnout: Build Resilience. 1 Credit.

Explores symptoms of the five distinct and sequential stages of burnout; the three major areas of negative stress; the relationship between stress and burnout; the five distinct and interrelated characteristics of personal resilience; and the application of coping skills, antidotes and resilience to avoid burnout. Audit available.

MSD 180A. Goal Setting and Productivity. 1 Credit.

This 10-hour workshop focuses on steps for setting goals and successfully completing them. Includes the SMART goal approach, the benefits of setting goals, identifying and overcoming obstacles, and creating achievable, small steps. Audit available.

MSD 187. Humor in the Workplace. 1 Credit.

Concentrates on the rediscovery of laughter and humor through situational humor to re-build human connection, improve individual health, kindle creativity, and establish perspective in a work world confused by strategies such as downsizing, reengineering, outsourcing, etc. Participants should be forewarned that sporadic laughter is entirely possible. Audit available.

MSD 188B. Self Management for Success. 1 Credit.

We can't manage others effectively until we learn to manage ourselves. This course helps you identify your roadblocks to success--including the "too much to do, too little time" syndrome, excessive stress, unclear goals, and unproductive work patterns--and provides strategies to change these habits. You will gain a new sense of enthusiasm as you redirect your energy and take a new approach to your work. Audit available.

MSD 192A. Project Management. 1 Credit.

Provides both the tools and behavioral skills necessary to manage any project successfully. All steps of the project cycle are modeled with opportunities for participants to practice each step. Participants will learn to increase productivity, present a project activity plan using professional tools and develop project team building skills. Audit available.

MSD 193. Self Esteem the Key to Success. 1 Credit.

This 10-hour workshop focuses on the cornerstone of behavior: self-esteem. Topics include learning how self-esteem affects our relationships, our ability to solve problems and set goals, our work performance, and our health. Emphasizes understanding the importance of maintaining a healthy self-esteem when handling conflict and many major dilemmas common to modern life. Audit available.

MSD 193A. Leadership Skill Development. 1 Credit.

Leadership is an essential part of running a quality organization. Learn about the various facets that define leadership today. Audit available.

MSD 194. Effective Presentation Skills. 1 Credit.

This 10-hour workshop focuses on preparing participants for giving an effective presentation. Topics include selecting topics, analyzing the audience, developing ideas, selecting and using visual aids, handling questions and overcoming objections. Each participant will give a presentation during the session. Audit available.

MSD 200. Organizations and Social Responsibility. 3 Credits.

Explores the changing relationships and responsibilities between organizations and their various stakeholders. Includes social and ethical issues of the community in which the company exists, employee rights and diversity, global corporate citizenship, role of government oversight of business, environmental issues, and consumer protection. Audit available.

MSD 202. Training the Employee. 3 Credits.

Develops practical perspective of training as an organizational resource. Includes ways people learn, identifying employee training development requirements, developing objectives, designing lesson plans, evaluation criteria, developing strategy, alternatives to training, and practicum. Audit available.

MSD 203. Emotional Intelligence in Work. 3 Credits.

Examines models, concepts and core competencies of emotional intelligence. Explores various skills to enhance emotional well-being and to build productive professional relationships in a diverse organizational climate. Includes developing strategies for managing others with various emotional competency levels. Audit available.

MSD 206. The Troubled Employee. 3 Credits.

Reviews the factors contributing to the development of the troubled employee. Includes identifying potential troubled employee work habits and attitudes (e.g. absenteeism, tardiness, sudden personality change), Employee Assistance Programs and possible community assistance agencies. Audit available.

MSD 216. Budgeting for Managers. 3 Credits.

Examines budgeting vocabulary, finance principles, record keeping techniques, cash management, cash budgeting and capital budgeting. Recommended: Work-related budgeting experience. Prerequisites: BA 111 or BA 211 or instructor permission. Audit available.

MSD 222. Human Resource Management: Personnel. 3 Credits.

Examines the basic responsibilities and concepts for managing the Human Resources function in an organization, such as: Integrating HR into the overall organization's objectives, basic HR laws, job analysis and planning, and recruitment and selection practices. Audit available.

MSD 223. Human Resource Management: Performance and Compensation. 3 Credits.

Covers performance appraisal, indirect compensation programs, improving productivity and quality of work life, employee rights and collective bargaining. Audit available.

MSD 279. Project Management - Intro. 4 Credits.

Examines essential strategies and methods for managing projects. Applies concepts to creating model projects using a step-by-step methodology, building project charters, and developing overall project plans. Explores incorporating projects into strategic growth objectives, using project management tools, and demonstrating project presentation skills. This course is the foundation course of the Project Management series that includes CAS 220, CIS 245, and BA 255. Project Management is a broad term that can include many areas of a business. Audit available.

MSD 279A. Workplace Quality Improvement. 3 Credits.

Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit available.

MSD 280A. Coop.Ed.: Management and Supervisory Development. 3 Credits.

Designed to permit a student in concert with an organization to combine new on-the-job supervisory work experience with concepts and skills learned in supervisory classes and in the process become a greater asset to the organization. Department permission required. Audit available.

MSD 280B. Coop. Ed.: Management and Supervisory Development- Seminar. 1 Credit.

Designed as a one credit hour seminar in which the student will learn how to prepare and deliver a work-related plan. Skills learned will be directly related to these activities. Includes a visit by the instructor to the work site and a discussion of the project with the student's supervisor as well as the student. Audit available.

MSD 298. Trends in Management and Supervision. 1-6 Credit.

Examines specific topics of current interest not necessarily covered in other Management/Supervisory Development classes but related to the changing management field. Investigate different topics earning from 1 to 6 credits depending on the length of the class. Other workshop descriptions are available by calling the Management and Supervisory Development Department. Audit available.